Important info

City Pediatric Specialty Group is making every effort to ensure that your visit at our office is safe. 

Our doctors are specialists and as such patients require a referral to be seen in our clinic. If it has been over 6 months from your last visit with the doctor, then a re-referral is required. Please have your referring healthcare provider’s office fax the referral to our office fax: 604-875-6717. 

Our office staff will contact you with your appointment date and time.

You will receive a text message reminder for your appointment 3 days before. Please reply to the text to confirm the appointment or call the office to cancel or reschedule.

If you are calling to book a follow-up appointment, please call: 604-730-5622. Our staff are available to receive calls Monday to Friday from 9:30-4:30. The phone is not answered over the lunch hour, from 12:00-1:00pm.

To reach Maria press: 4

To reach Tiffany press: 5

To reach Emma press: 6

You will receive a text message reminder for your appointment 3 days before. Please reply to the text to confirm the appointment or call the office to cancel or reschedule.

• Provide your email or cell phone number as contact information
• Complete the “Virtual Visit Consent” form prior to your telehealth visit.
• Closer to the day of your appointment you will receive an email or text with the appointment link
• Check that you have good internet connection
• Check that you have good audio and video on your smart phone device or computer
• Click on the invitation link 10 minutes in advance of your scheduled telehealth appointment. You will be forwarded to the virtual waiting room
• The Doctor will connect with you when she is available

We require 48 hour notice of cancellation.

If you are running late please call the office.

We ask you to reschedule or change to a phone or telehealth appointment if you or your child has any of the following:

• A fever over 38 degrees Celsius or chills
• Cough or exacerbation of chronic cough, runny nose, shortness of breath, loss of sense of smell or taste, sore throat, nausea, vomiting, diarrhea, headache, loss of appetite, extreme fatigue, body aches

Please take a moment to sign the “Virtual Visit Consent” form found at the bottom of the page, and bring it to your next in person appointment so that we have this on file.

• We kindly ask that you take cell phone calls in the hallway
• If your appointment is after 5:00 PM, be advised that the office door will be locked. Please wait outside the door and the doctor will let you in closer to your appointment time.